1. PRIVACY COMMITMENT
Piper and Ross (“we”, “our” or us”) recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Under law, your rights to privacy are protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.
3. WHEN DO WE COLLECT INFORMATION ABOUT YOU?
At times, we are required to collect personal information in the normal course of providing services for our customers.
These services include:
Processing lay-by purchases
Accepting customer orders
Processing online purchases and payments
Registering an online account
Maintaining client books
Customer Service lines (including social media channels such as facebook and twitter)
Processing credit card payments
Arranging product holds
Accepting gift voucher payments
Processing cash refunds
Maintaining detailed information on our websites
Also, we may use of “cookies” on our websites. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.
When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party’s privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.
4. WHAT INFORMATION DO WE COLLECT?
We may collect the following information from you:
your name and contact details, such as your physical address, email address and phone number;
your gender, birthdate and occupation;
your company name (if applicable);
the name of the domain from which you access the internet;
the date and time you access our sites;
the internet address of the website from which you linked directly to our sites; and
other information you may supply to us.
5. WHY DO WE COLLECT THIS INFORMATION?
We use the information to customise our services and plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you. It is also collected so that we may provide value-added services and marketing and remarketing through our websites or other social media channels.
6. DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?
We may disclose information we hold to our directors, officers, employees and other associated companies within our corporate group for business purposes or marketing or remarketing purposes through our websites or other social media channels.
We may also disclose information to service providers or contractors who help us provide services (for example, for marketing or remarketing purposes through our websites or other social media channels). Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.
We will not sell or trade your personal information.
7. PROMOTIONAL COMMUNICATIONS
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link”/”update our preferences” at the bottom of any of our communications, or by clicking into your account and manage the level of communication which you want to receive from us.
8. PERSONAL INFORMATION ACCESS
You may review, change or delete personal information related to your use of our websites. To access your information, simply sign into your account – this will take you to your profile. If you would like to know what information we hold about you please contact our Privacy Manager via the details set out at the bottom of this page.
If you discover that there is an error or information is missing, please update your details online by signing into your account and editing the relevant details.
You have the option of using a pseudonym when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity.
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.
To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer.
Ensure you sign out when you have finished visiting our websites especially if you have accessed the websites from a shared computer.
12. PRIVACY COMPLAINTS
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 7 days confirming receipt of your complaint.
Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why our Privacy Manager is unable to address your complaint.
If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.